Shipment Policy for Candy Cosmetic

Effective January 10, 2025

At Candy Cosmetic, we are committed to ensuring a smooth and efficient shipping process for all of our customers. Below are the details of our Shipment Policy, which outlines the terms and conditions for shipping makeup products purchased from our website.

1. Shipping Areas

We currently offer shipping to customers within the United States and internationally. International shipping fees and delivery times may vary based on the destination country. Please note that certain regions may be excluded from shipping due to restrictions or logistical limitations.

2. Shipping Methods

We offer a variety of shipping options to meet your needs, including:

  • Standard Shipping: Typically arrives within 5-7 business days.
  • Expedited Shipping: Arrives within 2-3 business days.
  • Express Shipping: Delivers the next business day, depending on the location and time of order placement.

At checkout, you can select your preferred shipping method based on your delivery timeline.

3. Processing Time

Orders are processed within 1-2 business days of receipt. Orders are not processed or shipped on weekends or holidays. If an order is placed after business hours, on weekends, or during a holiday, processing will begin on the next business day.

Please note that order processing may take longer during peak periods, such as holidays or promotional events.

4. Shipping Charges

Shipping charges are calculated at checkout based on your shipping address, selected shipping method, and the weight of your order. Candy Cosmetic strives to offer competitive and fair shipping rates. Customers are responsible for any additional shipping fees, such as taxes or customs duties, for international orders.

5. Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking number and a link to track your package. You can use this tracking number to monitor the status of your shipment. Please allow up to 24 hours for tracking information to update after receiving your notification.

6. Delivery Time

Delivery times vary based on your shipping method and location:

  • Domestic Orders: Standard shipping takes approximately 5-7 business days, expedited shipping takes 2-3 business days, and express shipping takes 1 business day.
  • International Orders: Delivery times may range from 7-21 business days, depending on the destination country and the customs process.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather, carrier delays, or customs processing.

7. Shipping Restrictions

  • We do not currently ship to P.O. Boxes or APO/FPO addresses.
  • Certain products may have shipping restrictions due to legal or safety reasons. In such cases, we will notify you before processing the order.

8. Damaged or Lost Items

If your order arrives damaged or if an item is missing, please contact our customer service team immediately. We will work with you to resolve the issue and arrange for a replacement or refund, as necessary.

  • Damaged Items: Please retain the original packaging and take pictures of the damage. This will help us process the claim with the carrier.
  • Lost Items: If your order tracking indicates that your package has been lost, please contact us, and we will investigate the issue with the carrier.

9. Customs and Duties (International Shipping)

For international orders, Candy Cosmetic is not responsible for any customs duties, taxes, or import fees that may apply to your order. These charges are the responsibility of the customer. We recommend checking with your local customs office to understand any additional charges before placing an order.

10. Address Accuracy

Please ensure that your shipping address is correct and complete. Candy Cosmetic is not responsible for delays or lost packages due to incorrect or incomplete shipping information. If an incorrect address is provided, we will attempt to contact you to resolve the issue. However, if the package has already been shipped, we cannot be held liable for any issues that arise.

11. Shipping Policy Updates

We may update our Shipment Policy from time to time to reflect changes in our shipping procedures or carrier services. Any updates will be posted on this page, and the effective date will be updated accordingly.

12. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please contact us:

  • Email: info@candycossmetic.com
  • Phone: 781-792-6782
  • Address: 474 Hillcrest Avenue, Rockland, Massachusetts, United States

We are committed to ensuring a smooth and efficient shipping experience for all of our customers. Thank you for shopping with Candy Cosmetic!