Sales Policy for Candy Cosmetic

Effective January 10, 2025

At Candy Cosmetic, we are dedicated to providing high-quality makeup products that meet the needs of our valued customers. Our Sales Policy is designed to ensure a smooth, transparent, and customer-friendly shopping experience. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Acceptance

When you place an order on our website, candycossmetic.com, you are making an offer to purchase products from us. We will send you an order confirmation via email once your order has been successfully placed. Please note that this email does not constitute acceptance of your order. An order is only considered accepted when the products are shipped, and you receive a shipping confirmation email.

2. Pricing and Payment

  • Prices: All product prices on our website are listed in U.S. Dollars (USD) and include applicable taxes, unless otherwise specified. Prices are subject to change without notice. However, once your order is confirmed, the price at the time of purchase will apply.
  • Payment Methods: We accept various payment methods, including credit/debit cards, PayPal, and other payment options available at checkout. Payment must be made in full before an order is processed and shipped.
  • Currency: All transactions will be processed in U.S. Dollars (USD). If your payment method is in another currency, your bank or payment provider may apply currency conversion fees.

3. Product Availability

We make every effort to ensure that products listed on our website are in stock. However, product availability may change without notice due to high demand, supply chain issues, or other factors. If an item is out of stock or unavailable, we will notify you via email and offer alternatives, such as a similar product or a backorder option, if applicable.

4. Shipping and Handling

  • Shipping Charges: Shipping charges will be calculated at checkout based on your location and the shipping method selected. The customer is responsible for any applicable customs duties or taxes on international orders.
  • Delivery Time: We strive to process and ship orders as quickly as possible. Delivery times vary based on the shipping method chosen and the destination. For domestic orders, please allow 3-7 business days for delivery. International shipping may take longer.
  • Shipping Method: We offer a variety of shipping options, including standard and expedited delivery. The exact options and costs will be displayed at checkout based on your shipping address.

5. Returns and Exchanges

Please refer to our Refund and Return Policy for details on how to return or exchange items. If you are dissatisfied with your purchase, we are happy to assist you with a return or exchange within the guidelines specified in our policy.

6. Order Cancellations

Once an order has been placed and confirmed, it cannot be canceled unless it has not yet been processed for shipping. If you wish to cancel your order, please contact our customer service team at info@candycossmetic.com as soon as possible. If the order has not yet been shipped, we will cancel the order and issue a refund. Once the order has been shipped, it cannot be canceled, but you may return the item following our return policy.

7. Gift Cards

Gift cards can be purchased through our website and are redeemable for merchandise on candycossmetic.com. Gift cards are non-refundable, cannot be redeemed for cash, and are subject to expiration based on the terms provided at the time of purchase.

8. Promotions and Discounts

  • Coupons and Discount Codes: Occasionally, we offer promotional codes or discounts for our products. These codes must be entered at checkout to receive the discount. Promotions and discount codes are valid for a limited time and cannot be combined with other offers unless otherwise stated.
  • Sales: During promotional sales, certain items may be excluded from discounts or offers. Please check the terms of the promotion for details.

9. Limitation of Liability

While we make every effort to provide accurate product information and deliver your order as promised, Candy Cosmetic is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. This includes issues such as allergic reactions, skin irritation, or any adverse effects caused by makeup products.

10. Customer Support

If you have any questions or concerns regarding our sales process, products, or services, please do not hesitate to contact our customer support team:

  • Email: info@candycossmetic.com
  • Phone: 781-792-6782
  • Address: 474 Hillcrest Avenue, Rockland, Massachusetts, United States