Payment Policy for Vilo Stroller
Effective January 10, 2025
At Vilo Stroller, we aim to provide a seamless and secure payment experience for all our customers purchasing baby toys. This Payment Policy outlines the accepted methods of payment, billing procedures, and security measures.
1. Accepted Payment Methods
We accept the following forms of payment:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Pay securely using your PayPal account
- Other Payment Methods: We may offer additional payment options, such as Apple Pay, Google Pay, or Shop Pay, based on your location and checkout preferences.
Payments must be made at the time of placing the order to confirm and process the transaction. By submitting payment details, you authorize us to charge your account for the total order amount.
2. Payment Process
- Once you select the product(s) and proceed to checkout, you will be prompted to enter your payment details.
- After entering your payment information and confirming the order, we will process your payment securely.
- You will receive an order confirmation email with the payment details once the transaction is successfully processed.
3. Billing Information
- When making a purchase, you must provide accurate and complete billing information, including your name, address, phone number, and payment details.
- The billing address provided must match the address associated with the payment method to prevent delays or issues with processing your payment.
4. Currency
All payments for products on vilostroller.com are processed in U.S. dollars (USD). If you are purchasing from outside the United States, the total amount may be converted to your local currency based on the exchange rates used by your payment provider.
5. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email containing:
- A summary of the products purchased
- The total price, including taxes and shipping fees
- Your unique order number
This confirmation serves as proof of your order.
6. Payment Security
We take payment security seriously and use industry-standard encryption technologies to protect your payment information. All transactions are processed via secure, third-party payment gateways that comply with the Payment Card Industry Data Security Standards (PCI DSS).
Vilo Stroller does not store sensitive payment information on our servers. All payment details are handled by trusted, secure payment processors.
7. Payment Issues
- If your payment is declined or there are issues processing your transaction, you will be notified immediately. Please check the provided payment details and try again or use an alternate payment method.
- If we are unable to process your payment after several attempts, your order may be canceled. You will be notified via email if this occurs.
8. Sales Tax
Sales tax is applicable to orders based on the destination of the shipment. Sales tax rates are determined by your shipping address, and the tax amount will be automatically calculated during the checkout process.
9. Promotional Codes and Discounts
If you have a promotional code, you can apply it during checkout. Please note that some codes may have expiration dates or product restrictions. Only one promotional code can be applied per order unless stated otherwise.
10. Refunds and Payment Adjustments
In case of order cancellations, returns, or refunds, payments will be refunded to the original payment method. Refunds will be processed according to our Refund and Returns Policy.
Refunds for returned items may take 5-10 business days to reflect in your account, depending on the processing times of your payment provider.
11. Order Cancellations
Orders may be canceled before they are shipped. If you wish to cancel an order, please contact our customer service team at contact@vilostroller.com as soon as possible. Once an order is shipped, it cannot be canceled but can be returned according to our Refund and Returns Policy.
12. Fraud Prevention
To protect our customers and business from fraudulent activity, we may request additional verification of your payment details or billing information. If there are concerns about your payment, our customer service team will contact you to resolve the issue.
13. Contact Information
If you have any questions or issues regarding payment, please contact us:
- Email: contact@vilostroller.com
- Phone: (419) 965-2273
- Address: 16340 State 118 Rte, Ohio City, Ohio (OH), 45874
By placing an order, you agree to the terms outlined in this Payment Policy. Thank you for choosing Vilo Stroller for your baby toys!